Business Communication 3

Multiple Choice Multiple Answer
Question Areas where we can set goals are
Correct Answer Personal development , Physical development , Professional accomplishment
Your Answer Personal development , Physical development , Professional accomplishment


True/False
Question Charts,Film slides,transparencies are types of audio aids
Correct Answer False
Your Answer False


Select The Blank
Question A successful employer is one who shows ________ to his employees.
Correct Answer Compassion
Your Answer Importance


True/False
Question be adopted
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Which of the following are physical barriers
Correct Answer Ignorance of media , Environmental stress , Subjective stress
Your Answer Ignorance of media , Environmental stress , Subjective stress


Multiple Choice Multiple Answer
Question What are technical reports?
Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report
Your Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report


True/False
Question Success is achieved by men and women of caution.
Correct Answer False
Your Answer True


Select The Blank
Question We should learn to prevent stress from becoming ________
Correct Answer Distress
Your Answer Distress


Multiple Choice Multiple Answer
Question If the eye contact is brief or we take our eyes off the person soon, it indicates
Correct Answer Nervousness , Embarrassment
Your Answer Nervousness , Embarrassment


Multiple Choice Single Answer
Question It gives a sense of accomplishment
Correct Answer Achievements
Your Answer Achievements


True/False
Question Written communication is a direct communication.
Correct Answer False
Your Answer False


True/False
Question One way communication informs the receiver whereas two way communication is an exchange of information
Correct Answer True
Your Answer True


Select The Blank
Question When stress becomes________ it is harmful
Correct Answer Strain
Your Answer Strain

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication


Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language


Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters


Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer House journals


Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the letter is being sent.
Correct Answer Inside address
Your Answer Inside address


Multiple Choice Multiple Answer
Question The body of the letter may be divided into
Correct Answer Opening Para , Main communication , Closing paragraph
Your Answer Opening Para , Main communication , Closing paragraph


Multiple Choice Single Answer
Question As far as possible message should be
Correct Answer Brief
Your Answer Brief


Multiple Choice Single Answer
Question What do you think is necessary to perform a specific job in a desired manner?
Correct Answer Advice
Your Answer Authority


Multiple Choice Single Answer
Question This type of grapevine chain is often used when information or a message regarding an interesting but non – job related nature is being conveyed
Correct Answer Gossip chain
Your Answer Gossip chain


Multiple Choice Multiple Answer
Question Horizontal communication serves the following purposes
Correct Answer Task coordination , Problem solving , Conflict resolution
Your Answer Task coordination , Problem solving , Conflict resolution


Multiple Choice Multiple Answer
Question Demerits of grapevine are
Correct Answer Less credible , Incomplete information , Unofficial
Your Answer Less credible , Incomplete information , Unofficial


True/False
Question Body language adds vigor to the process of communication
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question The organizations procedures should be followed for
Correct Answer Formal meetings , Informal meetings , Structured meetings
Your Answer Formal meetings , Informal meetings , Structured meetings


Multiple Choice Single Answer
Question A manager should take a
Correct Answer Long term view
Your Answer Long term view


True/False
Question Our past limits our vision
Correct Answer True
Your Answer True


True/False
Question Goals are unimportant while pursuing your vision
Correct Answer False
Your Answer False


True/False
Question Intermediate goals takes one to two years to accomplish
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question 30% of all worries are about past decisions that
Correct Answer Cannot be changed
Your Answer Cannot be changed


Multiple Choice Multiple Answer
Question The different kinds of stress can be mentioned as
Correct Answer Positive stress , Negative stress , Unavoidable stress
Your Answer Positive stress , Negative stress , Unavoidable stress


True/False
Question Strain becomes stress when it is continuous
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question The biggest most valuable asset any company has is its
Correct Answer People
Your Answer People


True/False
Question People do not care how much you know until they know how much you care
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question The various occasions of presentations are
Correct Answer Training course /session Business Letters , Conference / seminars , Presenting new business plans
Your Answer Training course /session Business Letters , Conference / seminars , Presenting new business plans


Multiple Choice Single Answer
Question Apathetic Listener
Correct Answer Receiver is psychologically dead to communicator
Your Answer Receiver is psychologically dead to communicator


True/False
Question The receiver of the message has to encode the message
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question The obstacles of good listening are
Correct Answer Prejudice , Bias
Your Answer Prejudice , Bias


True/False
Question Face-to-face communication is the richest type of communication channel
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question It is an account or statement, which describes an opinion
Correct Answer Report
Your Answer Report


Multiple Choice Single Answer
Question These are the electronic brochures of companies
Correct Answer Websites
Your Answer Websites


Multiple Choice Multiple Answer
Question Types of indirect memo are
Correct Answer Bad news , Persuasive memo
Your Answer Bad news , Persuasive memo


Multiple Choice Single Answer
Question Salutation
Correct Answer Refers to the way the receiver is addressed by the sender
Your Answer Refers to the way the receiver is addressed by the sender


Multiple Choice Single Answer
Question Proposal
Correct Answer Options a and b
Your Answer Options a and b


Multiple Choice Multiple Answer
Question The language used in the minutes should not be
Correct Answer In abbreviation , Technical
Your Answer In abbreviation , Technical


True/False
Question Minutes of meeting should be circulated to the participants and also those who could not attend the meeting
Correct Answer True
Your Answer True


Select The Blank
Question ________ communication informs the receivers whereas; two-way communication is ________ of information and ideas
Correct Answer One way
Your Answer One way
Correct Answer exchange
Your Answer exchange


Select The Blank
Question The ________ that really conveys ________ is firm and dry with strong but not excessive pressure.
Correct Answer handshake
Your Answer handshake
Correct Answer confidence
Your Answer confidence


Select The Blank
Question ________ communication is necessary and effective where need for ________ is permanent, or if the topic requires detailed explanation.
Correct Answer Written
Your Answer Written
Correct Answer information
Your Answer information


Select The Blank
Question The ________ involved in the writing helps to improve the business ________ with the reader.
Correct Answer politeness
Your Answer politeness
Correct Answer relation
Your Answer relation


Select The Blank
Question ________ give us the power to live in the ________.
Correct Answer Goals
Your Answer Goals
Correct Answer present
Your Answer future


Select The Blank
Question Breaking down bigger goals to smaller ________ goals become the ________ of success.
Correct Answer workable
Your Answer workable
Correct Answer blueprint
Your Answer blueprint


Select The Blank
Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.
Correct Answer blocks
Your Answer blocks
Correct Answer shorter
Your Answer shorter


Select The Blank
Question A person needs to force himself to wait until he receives enough ________ and truly understand a problem before trying to ________ it.
Correct Answer information
Your Answer information
Correct Answer solve
Your Answer resolve

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