Business Communication 1

Multiple Choice Multiple Answer 

Question Guidelines for effective listening are :- 

Correct Answer Keep interest in speaker by looking at him , Be present in time , Exercise mental discipline 

Your Answer Be present in time , Exercise mental discipline , Keep interest in speaker by looking at him

Multiple Choice Single Answer 

Question It makes communication easier :- 

Correct Answer Being friendly 

Your Answer Being friendly

Multiple Choice Multiple Answer 

Question Resisting, defending and debating before the other party gets the chance to explain, raises :- Correct Answer Negative attitude , Barrier to communication 

Your Answer Negative attitude , Barrier to communication

Multiple Choice Multiple Answer 

Question The advantages of written communication are :- 

Correct Answer Permanent record , Easier to understand , Less prone to errors 

Your Answer Permanent record , Easier to understand , Less prone to errors

True/False 

Question Memorandums do not require preliminary explanation, justification and persuasive strategy. Correct Answer True

Your Answer True

Multiple Choice Single Answer 

Question Written communication is a 

Correct Answer Non-Direct Communication 

Your Answer Non-Direct Communication

Multiple Choice Multiple Answer 

Question Resting your forearm on the table gives the impression of being :- 

Correct Answer Distressed , Uninterested , Indifferent 

Your Answer Distressed , Indifferent , Interested

Select The Blank 

Question ________ helps to promote sales of organization. 

Correct Answer Advertisement 

Your Answer Advertisement

Multiple Choice Multiple Answer 

Question Body language refers to :- 

Correct Answer Gestures , Facial expressions , Body movements 

Your Answer Gestures , Facial expressions , Body movements

Multiple Choice Multiple Answer 

Question These are the print material :- 

Correct Answer Direct mailers , Catalogues , Folders 

Your Answer Direct mailers , Catalogues , Folders

True/False 

Question There will be confusion and discomfort if speech and gestures are properly coordinated. Correct Answer False 

Your Answer False

Multiple Choice Single Answer 

Question It can be used as legal record which may be used in the court of law 

Correct Answer Written communication 

Your Answer Written communication

Select The Blank 

Question A successful employer is one who shows ________ to his employees. 

Correct Answer Compassion 

Your Answer Importance

Select The Blank 

Question Outer confidence will bring ________ confidence. 

Correct Answer Inner 

Your Answer Inner

Multiple Choice Multiple Answer 

Question One of the methods of building positive relationship with others are asking for :- 

Correct Answer Advice , Favour 

Your Answer Advice , Favour

Multiple Choice Single Answer 

Question The feedback reaches the manager much faster through which channel?

Correct Answer Downward 

Your Answer Grapevine

Multiple Choice Multiple Answer 

Question Time management is :- 

Correct Answer Using time judiciously , Using time carefully and prioritizing it 

Your Answer Using time judiciously , Using time carefully and prioritizing it

True/False 

Question Lateral communication is between co-workers. 

Correct Answer True 

Your Answer True

Select The Blank 

Question ________ communication occurs when superiors intimate messages to subordinates. 

Correct Answer Downward 

Your Answer Downward

Multiple Choice Single Answer 

Question Barrier for written communication can be 

Correct Answer Language 

Your Answer Language

True/False 

Question Charts, Film slides, transparencies are types of audio aids. 

Correct Answer False 

Your Answer True

Select The Blank 

Question Communication has come from Latin word________. 

Correct Answer Cummins 

Your Answer Cummins

Match The Following 

Question Correct Answer Your Answer

Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Select The Blank 

Question Memorandums are ________ letters. 

Correct Answer Internal 

Your Answer Internal

Multiple Choice Single Answer 

Question What is informal communication? 

Correct Answer It is not defined by the organisation's structural hierarchy 

Your Answer It takes place within prescribed organisational work arrangements

True/False 

Question There is no perfect communication free of all barriers. 

Correct Answer True 

Your Answer True

True/False 

Question Poor eyes limit your deeds. 

Correct Answer False 

Your Answer True

Multiple Choice Multiple Answer 

Question Reference means :- 

Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent 

Your Answer It refers to the number and date of a previous letter received , It refers to the outward number of letter being sent

Multiple Choice Single Answer 

Question Advantage of verbal communication is :- 

Correct Answer Speedy communication 

Your Answer Ambiguous

Multiple Choice Single Answer 

Question A formal meeting is :- 

Correct Answer Conferences 

Your Answer Conferences

Select The Blank 

Question ________ conveys crucial message about power, status and concern for the person we meet. Correct Answer Handshake 

Your Answer Handshake

True/False 

Question Manager communicates the vision of the company to his team mates. 

Correct Answer True 

Your Answer True

Multiple Choice Single Answer 

Question If this stage of stress continues for a long time it may develop one of the diseases :- 

Correct Answer Exhaustion 

Your Answer Exhaustion

Multiple Choice Multiple Answer 

Question If the eye contact is brief or we take our eyes off the person soon, it indicates :- 

Correct Answer Nervousness , Embarrassment 

Your Answer Nervousness , Embarrassment

Multiple Choice Single Answer 

Question Snap reactions, Apathetic listener and Defensiveness are types of :- 

Correct Answer Psychological barrier 

Your Answer Psychological barrier

Multiple Choice Multiple Answer 

Question Argument means :- 

Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view Your Answer Forcing your view point on others , Forceful attempt to change other's point of view

Multiple Choice Single Answer 

Question In India we use which method for writing the date? 

Correct Answer British 

Your Answer British

Multiple Choice Single Answer 

Question "Barrier of Allness" is :- 

Correct Answer Attitude of the communicatee that he knows everything 

Your Answer Attitude of the communicatee that he knows everything

Multiple Choice Single Answer 

Question "Communication is an exchange of facts, ideas, opinions, emotions by two or more persons." It is quoted by : 

Correct Answer Newman and Summer 

Your Answer Newman and Summer

Multiple Choice Single Answer 

Question Vision brings greater benefits and opens incredible doors of :- 

Correct Answer Opportunity 

Your Answer Opportunity

Select The Blank 

Question Stress is called the mother of ________. 

Correct Answer Achievements 

Your Answer Achievements

True/False 

Question Grapevine draws the employees of an organisation near to each other, thus keeping the organisation intact as a social entity. 

Correct Answer True 

Your Answer True

Match The Following 

Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Multiple Choice Multiple Answer 

Question As a leader following is your responsibility to keep the discussion in :- 

Correct Answer Order , Control 

Your Answer Order , Track , Control

Multiple Choice Single Answer 

Question A successful employer is one who is :- 

Correct Answer Friendly and warm 

Your Answer Has a position of authority

Select The Blank 

Question ________ means that the future must be seen and communicated to the team. 

Correct Answer Vision 

Your Answer Vision

True/False 

Question Memorandums are usually initiated by the writer rather than signed. 

Correct Answer True 

Your Answer True

Select The Blank 

Question A ________ posture shows rigidity in thought. 

Correct Answer Stiff 

Your Answer Stiff

Select The Blank 

Question The best relationship is one in which both the parties are constantly ________ from one another.

  Correct Answer Receiving 

Your Answer Receiving

Select The Blank 

Question The concept of achieving success begins with ________ mental attitude. 

Correct Answer Positive 

Your Answer Positive

Match The Following 

Question Correct Answer Your Answer

Written Communication One – way process One – way process Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web Letter Written Written Record Kept Kept Notice Issued Issued

Multiple Choice Single Answer 

Question Every moment you waste in pre-occupation is a moment you steal from :- 

Correct Answer Productivity 

Your Answer Productivity

Multiple Choice Single Answer 

Question This is like the warehouse in electronic market :- 

Correct Answer Server 

Your Answer Server

Multiple Choice Single Answer 

Question This consists of the name and address of the person to whom the letter is being sent. 

Correct Answer Inside address 

Your Answer Inside address

Multiple Choice Single Answer 

Question Advantage of written communication is :- 

Correct Answer Can be kept as a legal record 

Your Answer Can be kept as a legal record

True/False 

Question Vision is the ability to see opportunities. 

Correct Answer True 

Your Answer True

Multiple Choice Multiple Answer 

Question The end part of presentation layout contains :- 

Correct Answer Give summary , Make final remarks , End on positive note 

Your Answer Give summary , Make final remarks , End on positive note

Multiple Choice Single Answer 

Question Which technology allows individuals to work on documents that are shared via computer? Correct Answer Computer conferencing 

Your Answer Computer conferencing

Multiple Choice Multiple Answer 

Question Perspective is :- 

Correct Answer The ability to see the present moment and immediate events against the background of a larger reference , The angle through which a person sees the circumstances 

Your Answer The ability to see the future in a big way , The ability to see the present moment and immediate events against the background of a larger reference , The angle through which a person sees the circumstances

Select The Blank 

Question Listening is a ________ function. 

Correct Answer Positive 

Your Answer Positive

Multiple Choice Multiple Answer 

Question Agenda is prepared by :- 

Correct Answer Secretary , Chairman 

Your Answer Secretary , Chairman

Select The Blank 

Question Goals keep our ________ straight. 

Correct Answer Priorities 

Your Answer Values

True/False 

Question People belonging to different cultures send out the same type of body signals. 

Correct Answer False 

Your Answer False

Multiple Choice Multiple Answer 

Question What is an attitude of Allness ? 

Correct Answer Fear , Sophisticated role , Snap reactions 

Your Answer Snap reactions , Fear , Sophisticated role