Business Communication 1

Multiple Choice Multiple Answer
Question Guidelines for effective listening are :-
Correct Answer Keep interest in speaker by looking at him , Be present in time , Exercise mental discipline
Your Answer Be present in time , Exercise mental discipline , Keep interest in speaker by looking at him


Multiple Choice Single Answer
Question It makes communication easier :-
Correct Answer Being friendly
Your Answer Being friendly


Multiple Choice Multiple Answer
Question Resisting, defending and debating before the other party gets the chance to explain, raises :-
Correct Answer Negative attitude , Barrier to communication
Your Answer Negative attitude , Barrier to communication


Multiple Choice Multiple Answer
Question The advantages of written communication are :-
Correct Answer Permanent record , Easier to understand , Less prone to errors
Your Answer Permanent record , Easier to understand , Less prone to errors


True/False
Question Memorandums do not require preliminary explanation, justification and persuasive strategy.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication


Multiple Choice Multiple Answer
Question Resting your forearm on the table gives the impression of being :-
Correct Answer Distressed , Uninterested , Indifferent
Your Answer Distressed , Indifferent , Interested


Select The Blank
Question ________ helps to promote sales of organization.
Correct Answer Advertisement
Your Answer Advertisement


Multiple Choice Multiple Answer
Question Body language refers to :-
Correct Answer Gestures , Facial expressions , Body movements
Your Answer Gestures , Facial expressions , Body movements


Multiple Choice Multiple Answer
Question These are the print material :-
Correct Answer Direct mailers , Catalogues , Folders
Your Answer Direct mailers , Catalogues , Folders


True/False
Question There will be confusion and discomfort if speech and gestures are properly coordinated.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication


Select The Blank
Question A successful employer is one who shows ________ to his employees.
Correct Answer Compassion
Your Answer Importance


Select The Blank
Question Outer confidence will bring ________ confidence.
Correct Answer Inner
Your Answer Inner


Multiple Choice Multiple Answer
Question One of the methods of building positive relationship with others are asking for :-
Correct Answer Advice , Favour
Your Answer Advice , Favour


Multiple Choice Single Answer
Question The feedback reaches the manager much faster through which channel?
Correct Answer Downward
Your Answer Grapevine


Multiple Choice Multiple Answer
Question Time management is :-
Correct Answer Using time judiciously , Using time carefully and prioritizing it
Your Answer Using time judiciously , Using time carefully and prioritizing it


True/False
Question Lateral communication is between co-workers.
Correct Answer True
Your Answer True


Select The Blank
Question ________ communication occurs when superiors intimate messages to subordinates.
Correct Answer Downward
Your Answer Downward


Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language


True/False
Question Charts, Film slides, transparencies are types of audio aids.
Correct Answer False
Your Answer True


Select The Blank
Question Communication has come from Latin word________.
Correct Answer Cummins
Your Answer Cummins


Match The Following
Question Correct Answer Your Answer

Memorandum Memo Memo
Proposals Invited Invited
Subject Objective of letter Objective of letter
Salutation greeting greeting
Post Script Post Scriptum Post Scriptum


Select The Blank
Question Memorandums are ________ letters.
Correct Answer Internal
Your Answer Internal


Multiple Choice Single Answer
Question What is informal communication?
Correct Answer It is not defined by the organisation's structural hierarchy
Your Answer It takes place within prescribed organisational work arrangements


True/False
Question There is no perfect communication free of all barriers.
Correct Answer True
Your Answer True


True/False
Question Poor eyes limit your deeds.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question Reference means :-
Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent
Your Answer It refers to the number and date of a previous letter received , It refers to the outward number of letter being sent


Multiple Choice Single Answer
Question Advantage of verbal communication is :-
Correct Answer Speedy communication
Your Answer Ambiguous


Multiple Choice Single Answer
Question A formal meeting is :-
Correct Answer Conferences
Your Answer Conferences


Select The Blank
Question ________ conveys crucial message about power, status and concern for the person we meet.
Correct Answer Handshake
Your Answer Handshake


True/False
Question Manager communicates the vision of the company to his team mates.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question If this stage of stress continues for a long time it may develop one of the diseases :-
Correct Answer Exhaustion
Your Answer Exhaustion


Multiple Choice Multiple Answer
Question If the eye contact is brief or we take our eyes off the person soon, it indicates :-
Correct Answer Nervousness , Embarrassment
Your Answer Nervousness , Embarrassment


Multiple Choice Single Answer
Question Snap reactions, Apathetic listener and Defensiveness are types of :-
Correct Answer Psychological barrier
Your Answer Psychological barrier


Multiple Choice Multiple Answer
Question Argument means :-
Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view
Your Answer Forcing your view point on others , Forceful attempt to change other's point of view


Multiple Choice Single Answer
Question In India we use which method for writing the date?
Correct Answer British
Your Answer British


Multiple Choice Single Answer
Question "Barrier of Allness" is :-
Correct Answer Attitude of the communicatee that he knows everything
Your Answer Attitude of the communicatee that he knows everything


Multiple Choice Single Answer
Question "Communication is an exchange of facts, ideas, opinions, emotions by two or more persons." It is quoted by :
Correct Answer Newman and Summer
Your Answer Newman and Summer


Multiple Choice Single Answer
Question Vision brings greater benefits and opens incredible doors of :-
Correct Answer Opportunity
Your Answer Opportunity


Select The Blank
Question Stress is called the mother of ________.
Correct Answer Achievements
Your Answer Achievements


True/False
Question Grapevine draws the employees of an organisation near to each other, thus keeping the organisation intact as a social entity.
Correct Answer True
Your Answer True


Match The Following
Question Correct Answer Your Answer Inward address Receivers address Receivers address
Head Address Senders Address Senders Address
Written Communication Non- Direct communication Non- Direct communication
Business letter legal evidence legal evidence
Outward Number Further reference Further reference


Multiple Choice Multiple Answer
Question As a leader following is your responsibility to keep the discussion in :-
Correct Answer Order , Control
Your Answer Order , Track , Control


Multiple Choice Single Answer
Question A successful employer is one who is :-
Correct Answer Friendly and warm
Your Answer Has a position of authority


Select The Blank
Question ________ means that the future must be seen and communicated to the team.
Correct Answer Vision
Your Answer Vision


True/False
Question Memorandums are usually initiated by the writer rather than signed.
Correct Answer True
Your Answer True


Select The Blank
Question A ________ posture shows rigidity in thought.
Correct Answer Stiff
Your Answer Stiff


Select The Blank
Question The best relationship is one in which both the parties are constantly ________ from one another.
Correct Answer Receiving
Your Answer Receiving


Select The Blank
Question The concept of achieving success begins with ________ mental attitude.
Correct Answer Positive
Your Answer Positive


Match The Following
Question Correct Answer Your Answer

Written Communication One – way process One – way process
Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web
Letter Written Written
Record Kept Kept
Notice Issued Issued


Multiple Choice Single Answer
Question Every moment you waste in pre-occupation is a moment you steal from :-
Correct Answer Productivity
Your Answer Productivity


Multiple Choice Single Answer
Question This is like the warehouse in electronic market :-
Correct Answer Server
Your Answer Server


Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the letter is being sent.
Correct Answer Inside address
Your Answer Inside address


Multiple Choice Single Answer
Question Advantage of written communication is :-
Correct Answer Can be kept as a legal record
Your Answer Can be kept as a legal record


True/False
Question Vision is the ability to see opportunities.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question The end part of presentation layout contains :-
Correct Answer Give summary , Make final remarks , End on positive note
Your Answer Give summary , Make final remarks , End on positive note


Multiple Choice Single Answer
Question Which technology allows individuals to work on documents that are shared via computer?
Correct Answer Computer conferencing
Your Answer Computer conferencing


Multiple Choice Multiple Answer
Question Perspective is :-
Correct Answer The ability to see the present moment and immediate events against the background of a larger reference , The angle through which a person sees the circumstances
Your Answer The ability to see the future in a big way , The ability to see the present moment and immediate events against the background of a larger reference , The angle through which a person sees the circumstances


Select The Blank
Question Listening is a ________ function.
Correct Answer Positive
Your Answer Positive


Multiple Choice Multiple Answer
Question Agenda is prepared by :-
Correct Answer Secretary , Chairman
Your Answer Secretary , Chairman


Select The Blank
Question Goals keep our ________ straight.
Correct Answer Priorities
Your Answer Values


True/False
Question People belonging to different cultures send out the same type of body signals.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question What is an attitude of Allness ?
Correct Answer Fear , Sophisticated role , Snap reactions
Your Answer Snap reactions , Fear , Sophisticated role

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