Business Communication 4

Select The Blank
Question In a relationship it is better to build bridges of ________ and not higher barriers of ________.
Correct Answer understanding
Your Answer understanding
Correct Answer misunderstanding
Your Answer gaps

Multiple Choice Multiple Answer
Question Examples for complimentary close would be
Correct Answer Yours truly , Yours faithfully
Your Answer Yours truly , Yours faithfully

Multiple Choice Multiple Answer
Question The types of messages that upward communication can convey are
Correct Answer Unsolved work problems , Suggestions for improvements
Your Answer Unsolved work problems , Suggestions for improvements

Multiple Choice Multiple Answer
Question The merits of grapevine would be
Correct Answer Speedy transmission , Feedback value , Support to other channels
Your Answer Speedy transmission , Feedback value , Support to other channels

Multiple Choice Single Answer
Question These two go together
Correct Answer Gesture and speech
Your Answer Gesture and speech

Multiple Choice Single Answer
Question This is the most visible part of face – to – face communication
Correct Answer Body language
Your Answer Body language

Multiple Choice Multiple Answer
Question Holding your head high would be sign of
Correct Answer Honor , Confidence , Self-respect
Your Answer Honor , Confidence , Self-respect

Multiple Choice Single Answer
Question One of the most cited characteristics of successful managers is that of
Correct Answer Vision
Your Answer Options a and c

Multiple Choice Multiple Answer
Question These are the best guides for the manager to analyze the problems and giving your response
Correct Answer Experience , Common sense
Your Answer Confidence , Experience , Common sense , Authority

Match The Following
Question Correct Answer Your Answer
Greater vision greater potential greater potential
Achievements accomplishments accomplishments
Positive changes positive growth positive growth
Keen foresight power of imagination power of imagination
Pressures limit vision limit vision

Multiple Choice Single Answer
Question Goals provide something to achieve which is
Correct Answer Tangible
Your Answer Intangible

Multiple Choice Multiple Answer
Question Areas where you may set goals are
Correct Answer Personal development , Physical development , Professional accomplishments
Your Answer Personal development , Physical development , Professional accomplishments

Multiple Choice Single Answer
Question Life long goals
Correct Answer These are goals that you hope to accomplish in life time
Your Answer These are goals that you hope to accomplish in life time

True/False
Question Regular disciplines are tasks you complete on a daily, weekly, monthly basis
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The three-step plans which will put your identified priorities into practice are
Correct Answer Evaluate , Eliminate , Estimate
Your Answer Evaluate , Eliminate , Estimate

Multiple Choice Multiple Answer
Question Several ways to avoid or minimize interruptions
Correct Answer Work in blocks of time , Work early in the morning , Hire an efficient secretary
Your Answer Work in blocks of time , Work early in the morning , Hire an efficient secretary

True/False
Question Getting organized is the solution for not wasting time on lost items
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Sometimes it brings out the best in people.
Correct Answer Stress
Your Answer Stress

True/False
Question Use healthy strategies to stress when you cannot avoid it
Correct Answer True
Your Answer True

True/False
Question It is always advisable never to admit when you are wrong
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Methods of presentations can be
Correct Answer Read out , Memorized
Your Answer Written , Memorized , Options a and c

Multiple Choice Multiple Answer
Question The role of audio visual aids in presentations
Correct Answer Helps in illustrating , Helps in saving time
Your Answer Helps in illustrating , Helps in saving time

True/False
Question The speaker need not explain the visual aid to the audience
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Content Message
Correct Answer It is the information about the topic under discussion
Your Answer It is the information about the topic under discussion

True/False
Question Poor working condition of microphone, telephone etc. are types of psychological barriers
Correct Answer False
Your Answer False

True/False
Question Unjust assumption is a type of psychological barrier
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Different types of written communication are
Correct Answer Letters , Memos , Reports
Your Answer Letters , Memos , Reports

Multiple Choice Multiple Answer
Question Principles of good listening will involve
Correct Answer Attention , Active process , Understanding
Your Answer Attention , Active process , Understanding

True/False
Question Face-to-face communication is the richest type of communication channel
Correct Answer True
Your Answer True

True/False
Question GDSS facilitates electronics conferencing
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Body of the letter consists of the
Correct Answer Main message
Your Answer Main message

Multiple Choice Single Answer
Question Proposals are usually
Correct Answer All of above
Your Answer Combination of written and oral

Multiple Choice Single Answer
Question Inside Address
Correct Answer Options a and c
Your Answer Options a and c

Multiple Choice Single Answer
Question Persuasive memo
Correct Answer Very rare and they are likely to be highly important
Your Answer Very rare and they are likely to be highly important

Multiple Choice Single Answer
Question C2P2
Correct Answer Customer, community, profits, public goals
Your Answer Customer, community, profits, public goals

True/False
Question The formality requirements of proposals are always the same
Correct Answer False
Your Answer False

Select The Blank
Question The key of ________ is found in the manager’s ability to communicate ________
Correct Answer success
Your Answer success
Correct Answer effectively
Your Answer effectively

Select The Blank
Question The ________ distance between ________ of an organization and the specialization of activities are the main organization barriers.
Correct Answer physical
Your Answer physical
Correct Answer employees
Your Answer employees

Select The Blank
Question An ________ listener is ________ to your communication.
Correct Answer Apathetic
Your Answer Apathetic
Correct Answer psychologically dead
Your Answer psychologically dead

Select The Blank
Question ________ listener respects the speaker so that speaker feels flattered and ________ out much more.
Correct Answer Sympathetic
Your Answer Sympathetic
Correct Answer opens
Your Answer opens

Select The Blank
Question The ________ that really conveys ________ is firm and dry with strong but not excessive pressure.
Correct Answer handshake
Your Answer handshake
Correct Answer confidence
Your Answer confidence

Select The Blank
Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see
Correct Answer precise
Your Answer precise
Correct Answer summarized
Your Answer summarized

Select The Blank
Question The strategies that are useful for realizing your vision will not be good enough if you are not ________ to go above and ________ what is normally expected from you
Correct Answer willing
Your Answer willing
Correct Answer beyond
Your Answer beyond

Select The Blank
Question A person’s ________ does not determine his ________
Correct Answer occupation
Your Answer occupation
Correct Answer vision
Your Answer vision

Select The Blank
Question All plans by an executive are ________ out by or fail to be carried out by ________.
Correct Answer carried
Your Answer carried
Correct Answer people
Your Answer organisation

Select The Blank
Question There is great power in the ________ to discern and then respectfully consider other people’s ________.
Correct Answer ability
Your Answer ability
Correct Answer feelings
Your Answer feelings

Select The Blank
Question The world is filled with things that can cause us to ________, but we can learn to deal with it ________
Correct Answer stress
Your Answer stress
Correct Answer effectively
Your Answer effectively